Privacy Policy for Mywhatsbox.com
Last Updated: February 15th,2024
Introduction
At Mywhatsbox.com, a service provided by Bsbstech International Pvt Ltd (“us”, “we”, or “our”), we understand the importance of protecting your information and ensuring your control over it. This Privacy Policy is designed to clarify what information we collect, why we collect it, and how you can safeguard your data.
What is Mywhatsbox
Mywhatsbox is a WhatsApp Business CRM tool powered by Bsbstech International Pvt Ltd. Our service provides a “Conversation Cloud Platform” utilizing WhatsApp Business, enabling our Clients to manage, analyze, and exchange messages with their customers across various messaging channels.
Collection and Use of Personal Data
We collect and utilize information, including Personal Data, for the following purposes:
- Providing and managing the Service
- Internal business operations, including communication, marketing, and personnel management
- Payment processing for the Service
- Understanding and enhancing our Service and Website
To provide our services effectively, we may collect user names, email addresses, phone numbers, and Oauth2 credentials. This information is securely stored on our servers (https://mywhatsbox.com) and used solely for user identification and content delivery within the app.
We may also utilize third-party services, such as Google Sign-in, Facebook Sign-in, Apple Sign-in, and Shopify Sign-in. Links to the privacy policies of these third-party service providers are provided for your reference.
Cloud API
Mywhatsbox communicates with Cloud API for message transmission. The Cloud API temporarily stores messages before forwarding them to the WhatsApp platform. After 30 days, WhatsApp messages are automatically deleted.
Providing and Managing the Service
In providing the Service, Mywhatsbox may access, analyze, process, and maintain Personal Data on behalf of our Clients. Our Clients determine the types of Personal Data collected, its usage, disclosure, and storage duration. For inquiries regarding your Personal Data’s usage by our Clients, please contact them directly.
Account Information
When you register or authenticate into our Service, we collect account information, including contact details, user profiles, and payment method information. This data is used for managing payment, providing support, and facilitating communication.
Service Usage Information
We collect Service Usage Information to understand and enhance our Services, as well as to investigate security issues, abuse, and fraud.
Internal Business Purposes
For internal business purposes, we collect information through our Website and other channels, including communication, marketing, and recruitment processes.
Disclosure of Personal Data
We do not disclose, trade, rent, sell, or transfer Personal Data unless required for the following purposes:
- Service Provider Arrangements: Third-party providers process Personal Data on our behalf, subject to our instructions.
- Changes to Business Structure: Data may be shared in the event of a merger, acquisition, or similar business transactions.
- Compliance with Laws: Personal Data may be disclosed to comply with legal or regulatory requirements.
- Enforcing Rights and Preventing Fraud: Data may be shared to protect the rights, property, or safety of third parties or ourselves.
Your Rights
You have the right to access and correct your Personal Data. Requests for access or updates should be directed to us via email at info@mywhatsbox.com.
How We Protect Personal Data
We take security measures to protect your information from loss, misuse, and unauthorized access or disclosure. Our security practices are regularly updated to align with technological advancements.
Cookie Policy
We use cookies and similar technologies to record log data. Session-based and persistent cookies are utilized to enhance your user experience. You can manage your cookie settings through your browser; however, disabling cookies may limit certain functionalities.
Updates to this Privacy Policy
This Privacy Policy may be updated periodically to reflect changes in our Personal Data handling practices. We encourage you to review this policy regularly for updates.
Contact Us
If you have any questions or concerns about this Privacy Policy, wish to access or update your Personal Data, or have any other inquiries, please contact us at info@mywhatsbox.com